Shop Information

Thank you so much for visiting at Zenvava.com online store!
We ship worldwide direct from the warehouses of the brand maker in China. We contact with our partner Brand makers very closely so that your order items will be arrived to you smoothly and correctly. Please kindly check this page at first because we hope you will be a happy customer :)


Ordering


Create an Account

By creating an account with our store, you will be able to move through the checkout process faster, view your orders in your account and more. You can update your account information any time.>>Create an Account<<

Place an Order

Please add your order items in your shopping cart and proceed to checkout with your account. All the orders must be placed through our website, mobile site. The base currency is USD(United States Dollar) on this website www.zenvava.com. You can also see another currencies price such as AUD(Australian Dollar), CAD(Canadian Dollar), EUR(Euro), and GBP(British Pound Sterling). Please kindly click the top right currency switcher. We will send a confirmation email to your email address once the order is confirmed.


Payment


PayPal

PayPal

We accept PayPal Checkout. You can also pay with your credit card through PayPal secure page although you don't have a PayPal account. We ship to your PayPal address. Please make sure your shipping address is current and correct. >>About PayPal<<

Cards / Apple Pay / Google Pay (by Stripe)

VISA, MASTER, AMERICAN EXPRESS and Apple Pay

You can pay with international credit cards such as VISA, MASTER, and AMERICAN EXPRESS. Please go step by step on checkout page and input your card number. Also, you can pay with Apple Pay on iOS10.x or later iPhone and pay with Google Pay(formerly Android Pay) on Android mobile devices. We are not able to get your card information because your payment transaction is transferred directly to the card company via Stripe secure system. >>About Stripe<<


Shipping & Delivery

Free shipping worldwide


International Shipping

All the items will be shipped direct from the brand(maker) warehouse(s) in China via S.F.Express parcel with tracking number(s). Please note each brand items will be shipped from each brand warehouses. Like for example, if you purchase A and B brand items, you will receive 2 packages from A warehouse and B warehouse. If you purchase 2 A brand items, you will receive 1 package from A warehouse.

Free International Shipping on Orders over Specific Values

You can get Free International Standard Shipping on orders over specific values depending on your destination country.

International Shipping Rates to Some Major Countries

Ship toEstimated Delivery TimeUnder $150 USDOver $150 USDOver $300 USD
United States4-6 business days$19.99FREE!FREE!
Canada5-7 business days$32.99$16.99FREE!
Austaralia4-5 business days$31.99$15.99FREE!
Singapore3-4 business days$10.99FREE!FREE!
United Kingdom5-8 business days$25.99$12.99FREE!
France5-8 business days$25.99$12.99FREE!
Germany5-8 business days$25.99$12.99FREE!
Netherlands5-8 business days$25.99$12.99FREE!
Russia11-13 business days$25.99$12.99FREE!

Currently Zenvava ships to over 50 countries. Please check this >>Zenvava International Shipping Rates<<file. Please kindly contact us if you can not find your destination country name in the file. We will ask Chinese partners whether the items are able to be shipped or not. Also you can estimate your shipping rate when you go into the shopping cart page before checkout.

☆How to estimate your shipping fee at the shopping cart page
Add all the items you are ordering to cart. Enter your Country, State, Zip code on the cart page. Then you can see the shipping method and fee. If the fare displays as '$0.00', you will get the free shipping.

Tracking

Track your Zenvava items

We send the tracking number(s) info to your email address after shipping. You can trace your package(s) on S.F.Express website.
S.F.Express is a top rated courier in mainland China. The company is called as 'Fedex of China' because its parcel services are very fast and stable.
>>S.F.Express Tracking<<

Handling Time & Delivery Time

Your item will be shipped within 1-2 business days after placing your order except some custom ordered items. Please be aware with international shipping can take up to 4-8 days or more to arrive. Delivery time depends on destination, holidays, customs, weather and other various factors. There may be a delay for some reason, but we can not control once they have been shipped. Also domestic delivery will be made by your local logistics company cooperating with S.F.Express except some urban areas. Thank you so much for your understanding.

Unexpectedly No Stock

We always manage the item stocks up-to-date as correct as possible. However most items are sold on another platforms or real stores. So there may be no stock unexpectedly in some cases. We will inform you as soon as possible if your order items are no stock. Also you can select to wait the re-arrival or to cancel the order. If the maker never produce that item, your order will be cancelled. Thank you so much for your understanding.

Order Production

Some items are order productions. Every pages of the order production display how long does it take to make your items.

Custom Duties

Please note you are responsible for any and all the customs duties and charges that may be incurred. We recommend checking out your country's policies regarding the import for personal use.

Unclaimed

If your order items come back unclaimed, we would like to reship as a general rule. We will ask you the correct address. In this case there will be an extra shipping charge if the unclaimed reason is not our store mistake . Also your order may be canceled if we are not able to contact with you for 7 days after unclaimed. Please note we will refund you deducting the first shipping fee in this case. So please double-check your PayPal address is current and correct before placing your order. We ship to your PayPal address if you make payments by PayPal.


Returns & Refunds

Secure Payment & Money Back Guarantee


Returns(Refunds)

If you are not satisfied with your items, you can return to us if the original conditions and tags are kept. Full refund is available. Please contact us within 7 days of receipt. We will tell you the return address(Japan). After receiving the items back, we will refund you as soon as possible via PayPal or Stripe. We would appreciate you paid for the return shipping fee if the return reason is not our store mistake. If the return reason is our store mistake, the return shipping fee will be refundable too via PayPal transfer.

Return Shipping
Faulty / Incorrect items(Refunds)

If the item is faulty or incorrect, please message us and provide your name and address, order number, and details of the item and the reason for return. You can require a refund. After receiving the return item, we will contact you as soon as possible. Please kindly note we reserve the right to insist the item is not faulty from the practical point of view. At first, please message us via Contact us page. Also the return shipping fee is refundable too in case the item is faulty or incorrect.

Exchanges

We are so sorry, but we are not able to accept international exchanges for different size or different color. We would appreciate if you could contact us at first before placing your order if you have any questions or concerns about the size, color and etc. Thank you so much for your understanding.

Delivery Accidents

We are so sorry, we are not responsible for damages and losses, or the failure delivery. We cannot control over these accidents during shipping. However we will do our best for you to be a happy customer in every possible way. You can request the Chinese maker to reship your items in case there is some defects in packaging. Please contact us at first, and let us know the situation. We can work out a solution!


Contact us


If you have any other questions, concerns or opinions, please feel free to message us. We'd appreciate if you could wait our returns because our business hour is on GMT+9 Tokyo local time. We love to know what do you think of our items & services! >>Contact Us<<


Thank you for your time & Happy tea time!